Cancellation and Refund for Online Purchases
1. To initiate cancellation of any product purchased from www.swisstimehouse.com, the customer is required to send an email to [email protected] giving details of the orders (Order Confirmation Number and Order Reference).
2. An order can only be cancelled or exchanged before it is shipped. In case of a cancellation request, upon receiving the request, www.swisstimehouse.com will refund the entire amount of the purchase within 8 business days* to the same account from which the payment was originally received. In case of an exchange, any extra difference to be paid will be borne by the customer.
3. If a cancellation request is initiated after the product has been shipped by www.swisstimehouse.com, then the customer will have to follow the process as mentioned under the exchange and refund policy, where all the terms and conditions specified therein will be applicable.
1. An exchange or refund for a product purchased on www.swisstimehouse.com must be initiated by the customer within 5 days* of receiving the product.
2. To initiate an exchange or refund, please mail us at [email protected] Once we are informed of the intended exchange or refund, the product must be couriered back in the original packaging as was received by the customer, to Swiss Time House, GCDA Complex, Marine Drive, Cochin - 682031 with the Return Reference Number noted on the package.
3. The customer must ensure that the return package is placed inside a tamper proof packaging and addressed correctly.
4. The returned product must be in its original condition*. It must be accompanied by original Invoice and the warranty card, along with the original packaging of the product including manuals, hang tags, etc. In the absence of any one of these elements, the return will not be honored by www.swisstimehouse.com.
*Original condition means that the watch must be in its authentic form as was received by the customer from www.swisstimehouse.com, without any scratches, marks or dents on the product. The security tags should be in place as they were at the time of delivery of the product. If the watch has been used or re- sized, that is, if the bracelet or strap of the watch has been adjusted or altered in any manner to fit the customer's wrist, then www.swisstimehouse.com will not be liable to honor any exchange or refund for the product.
5. Once the product is returned to www.swisstimehouse.com, we will inspect the watch for any 'change of movement' with regard to the internal watch parts. This is to check whether the watch casing has been removed and/or the internal mechanical parts have been tampered with. The exchange or refund for the product will be initiated by www.swisstimehouse.com upon receiving a confirmation from the service center regarding the quality of the watch received.
6. Any amount to be refunded will take minimum 8 business days* from the date that the returned product is inspected and passed by the quality control team at the service center. The amount will be refunded to the same account from which the payment was originally received by www.swisstimehouse.com.
7. Any returned product that does not adhere to the quality guidelines administered by www.swisstimehouse.com service center will not be eligible for an exchange or refund and will be sent back to the customer in the same condition as it was received by www.swisstimehouse.com, on a To Pay basis.
8. Products purchased during sales and/or special promotions are not eligible for exchange or refund.
9. In case of any dispute, www.swisstimehouse.com will only be liable to refund the entire payment received from the customer for the specific purchase, upon receiving the returned product in the original condition*, and not be liable for compensation in any other form.
10. For any queries related to exchange or refund of a product purchased on www.swisstimehouse.com, please drop us a mail at [email protected]
www.swisstimehouse.com reserves the right to modify and/ or change the terms of this policy without any prior notice.